FAQ & Site Info
FAQ
We accept PayPal, Visa, MasterCard, American Express & Discover.
Yes! Copy and paste the link below in your browser for more information.
https://thepamperedpetpalace.com/wholesale/
Go to the Contact Us page and share your idea with us! We would love to hear from you.
Yes, we will email them to you when your order has been shipped.
Springfield, Missouri USA
No. But hopefully very soon we will!
Once you received the email, you can either get a similar product with the same price value, or get a store credit. You must email us back telling us what you prefer otherwise you will just get a store credit.
We are working very hard to replenish them. Please allow at least 2-3 weeks. Don’t quote us for this. Please check back from time to time to see if we have them in yet. Items on this website sell out very fast! So order now!
No, It’s first come first served!
No. But if you are unsatisfied with your item, we will give you a store credit for the same amount of items purchased. Must be done within 3 days after your item(s) is shipped.
Due to the change in shipping costs the shipping rates will be the following:
Flat Rate Shipping (all prices in USD):
USA $9.95
Usually it will take 5 – 20 days, possibly less. If we are really busy it will take at least 12 days. Please be mindful of slow shipping due to weather, holidays etc. Only half of our inventory is stored in house, so please keep that in mind! We will e-mail you if it’s any later than that.
Yes, if a item is on back order we will email you and let you know. We will ship it out to you as soon as possible!
We highly doubt this will happen, but we all make mistakes. If you didn’t get everything you ordered, go to the Contact Us page and let us know. We will ship it out to you as soon as possible.
If this is a severe case, please send a e-mail to [email protected] with a picture of the broken item(s) and we will give you a store credit with the same price value of items purchased.